Privacy policy

We (Info Access Group Pty Ltd A.C.N. 607 527 686) value the protection of your personal information.

This Privacy Policy:

helps us be open and transparent about how we collect, hold and use your personal information, and under what, if any, circumstances we might disclose or transfer your personal information
explains your rights to have access and make corrections to your personal information that we hold
has information about how you can contact us about any privacy-related concerns and complaints, and how we will deal with these queries.

This policy only applies to information we collect via this website.

Information we collect and hold

In many cases, you can choose to be anonymous or use a pseudonym when communicating with us or using this website. For example, when making an enquiry.

Sometimes, we might ask you to tell us personal information such as your name, address, telephone number or email address. We will never ask you for any information that might reveal your:

political, religious or philosophical opinions, beliefs, associations or affiliations
health and sexuality
racial or ethnic origin
membership of a trade union, or a professional or trade association
criminal records.

Occasionally, we might also run surveys or market research that ask for other information from you. These surveys give us information that helps us to improve the types and quality of services we offer you, and how we offer those services.

Personal information via our website

Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and are stored in the computer hard drive. Cookies make using websites easier by storing information about your preferences on the website. This helps tailor the website to your needs for your return visits. Cookies will not identify you personally.

If you prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or warn you when cookies are being used. However, disabling the cookie function in your web browser might affect your ability to use parts of a website.

This website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies. The information generated by the cookie about how you use our website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information to evaluate how you use our website, compile reports on website activity for website operators and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

We regularly review this data but we do not share it with third parties.

You may opt out of this process by altering the security settings in your browser, as described above.

You don’t have to share your personal information with us

Giving us your personal information is optional. However, you may need to share some personal information to use some of our services. We will make it clear to you when it is optional. If you do give us your personal information, you are agreeing to our storage, use and disclosure of that information as covered in this policy.

We occasionally run competitions or offer extra benefits and might ask you to provide us with your personal details for these purposes. Giving us this information is optional.

You can email our Privacy Officer at info@informationaccessgroup.com to opt out of these extra communications at any time.

How we use and disclose your personal information

When we hold your personal information, we will use it for the following primary purposes:

to make sure our website functions properly
to contribute to the day-to-day operations of the Information Access Group, such as preparing quotes or sending newsletters
to help us with our auditing, marketing, planning, billing, product development and research requirements.

We will not use or disclose (or permit the use or disclosure of) information that could be used to identify an individual in any circumstance except:

to make sure our business and website function properly
to communicate promotional offers and special events to you
where the law requires us, or authorises us, or a company holding data on our behalf do so
where you have given express consent to us for a specific purpose.

We will not sell, distribute, rent, licence, disclose, share or pass your personal information on to any third parties, other than those who are contracted to us to keep the information confidential. These must abide by a statute or a scheme, which has similar restrictions to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as amended, regarding the handling of personal information.

If a third party asks us to access your personal information, we will tell them they need to request the information directly from you, wherever this is legal and reasonable.

If we are forced to disclose your personal information to a third party, we will try to let you know about it in advance, wherever this is legal and reasonable.

How we keep your personal information safe

We may store your personal information in both electronic and hard copy form. No matter what format, we are committed to keeping your personal information secure. We take all reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, you use our website at your own risk and we accept no responsibility in the event of a security breach that affects your privacy, whether we are deemed to have been negligent or not.

No information transmitted over the internet can be guaranteed to be completely secure. However, we will protect your personal information as much as possible. We cannot guarantee the security of any information that you transmit to us or receive from us. The transmission and exchange of information is carried out at your own risk.

Accuracy and quality of personal information

We will work to make sure that:

all information collected from you is kept accurate, up to date and complete
the personal information that we use or disclose is accurate, up to date, complete and relevant in regard to the purpose of the use or disclosure.

Access to your personal information

In most cases, you have the right to access the personal information we hold about you. If you want to access your personal information, you can email our Privacy Officer at info@informationaccessgroup.com

We will look into all requests for access to personal information as soon as possible. We may take longer to respond to requests for a large amount of information and information not currently in use.

In some cases, we will not be able to give you access to personal information we hold about you. This includes situations where:

denying access is required, authorised by or under an Australian law, court order or tribunal order
it is against the law to give you access
there will be an unreasonable impact on other people’s privacy
it could affect an investigation of illegal activity
it could reveal our intentions in relation to negotiations with you that will affect those negotiations
it could affect the enforcement of a law
it could reveal information from within the Information Access Group about a commercially sensitive decision-making process.

We will refuse access if the personal information relates to existing or anticipated legal proceedings. Particularly if the information would not be accessible through the process of discovery in those proceedings.

We will also refuse access if:

your request is frivolous or vexatious
we believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
illegal activity, or misconduct of a serious nature, is being or may be involved against the Information Access Group and giving access would affect appropriate action in relation to it.

If we refuse to give you access, we will let you know why, unless doing so would be unreasonable. We will try to find a way to give you access in a way that meets your needs without meaning we have to refuse. We will also give you information about how you can make a complaint about our decision.

These ways for accessing your personal information work alongside other informal or legal procedures that you can use to access to your personal information.

How to correct your personal information

It is important to us that the personal information you give us is correct and accurate. If you think that the personal information we have about you is inaccurate, out of date, incomplete or misleading, please email our Privacy Officer at info@informationaccessgroup.com

We will look into all requests to correct personal information as soon as possible. We may take longer to respond to requests about a large amount of information and information not being used.

If we refuse to change your personal information, we will tell you the reasons why, unless doing so is unreasonable. We will also give you information about how you can make a complaint about our decision. You can ask us to include a comment alongside the information about you that you have told us is inaccurate, out of date, incomplete or misleading.

If we have corrected personal information about you, you can ask that we let any third party that has the inaccurate, out of date, incomplete or misleading information know about the changes.

We also follow other informal or legal procedures when we make sure your personal information is correct.

Overseas transfer of personal information

We do not usually disclose personal information to overseas organisations. However, if we have a reason to transfer your personal information overseas, we will ask for your consent first. This is unless the disclosure of the information is required or authorised by or under an Australian law, court order or tribunal order.

Express concerns or make a complaint about breaches

If you are worried about how we handle your personal information, you should notify us as soon as possible so we can address your concerns.

You should send any concerns or complaints should in writing. You can email it to our Privacy Officer at info@informationaccessgroup.com. Or you can send us a latter at Suite 16, Level 1, Building 3, 195 Wellington Road Clayton Victoria 3168. We will respond as soon as possible.

You can also contact the Office of the Australian Information Commissioner with your concern. Information about making a complaint is available on the Office of the Australian Information Commissioner’s website.

How we dispose of personal information we don’t need

If we have personal information about you that we don’t need, we will aim to destroy or de-identify that information unless the law prevents it.

Unsubscribe from our email database

We use the MailChimp email marketing system to manage our email database. All emails we send via this system have an automatic unsubscribe function in the footer.

Contact us

If you have any questions, concerns or ideas about how we could improve our Privacy Policy, please contact our Privacy Officer via:

email – info@informationaccessgroup.com
phone – (03) 9585 2299
mail – Suite 16, Level 1, Building 3, 195 Wellington Road, Clayton Victoria 3168.

If you provide suggestions, materials or feedback, these are considered non-confidential. We might choose to use them to improve our website, service and how we handle personal information. We aren’t required to compensate you, regardless of how we use, implement, copy, modify, display, distribute and otherwise benefit from your suggestions, materials or feedback.

Amendments to this privacy policy

We must regularly review and update this policy. We have the right to change or update this Privacy Policy at any time. If we make any significant changes, we will publish a notice on our website 14 days before the changes are implemented (this is called the notice period). This is unless the circumstances of the changes make it unreasonable to provide such a notice period. If you continue to use our website after the notice period has finished, this means you agree to be bound by the updated Privacy Policy.
For further information about privacy in general, please go to the Office of the Australian Information Commissioner’s website.

You can also contact our Privacy Officer for a copy at:

email – info@informationaccessgroup.com
phone – (03) 9585 2299
mail – Suite 16, Level 1, Building 3, 195 Wellington Road Clayton Victoria 3168.

Subscribe to our newsletter