Easy Read web content for the NDIS website

In 2019, we worked closely with the National Disability Insurance Agency (NDIA) to create Easy Read content for a section of the National Disability Insurance Scheme (NDIS) website. The community expressed a desire for the use of more Easy Read content on the NDIS website and the NDIA piloted this ground-breaking approach.

The topic of the content is employment, with a focus on helping people with disability find and keep jobs.

We were commissioned to:

• convert the content into Easy Read
• develop a suite of bespoke illustrations to support the Easy Read content and to build on the existing illustration style that was established when the NDIA’s website was recently redesigned
• test the content with a range of users
• work with the Icon Agency (the existing web developer) to develop the information architecture and the wireframes for the pages – this was new territory for the NDIA and for the Icon Agency
• contribute to the development of the Easy Read pages
• test the pages with members of the target audience
• write a report for the NDIA on the use of Easy Read going forward.

The new content was launched in November 2019.